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  • How much does shipping cost?
    Shipping costs depend on the destination and selected shipping method. Orders over $29.99 qualify for FREE SHIPPING. Exact shipping fees are calculated at checkout.
  • Where do you ship to?
    We currently ship to all provinces in Canada. International shipping is not available at this time.
  • How long does shipping take?
    Orders are typically processed within 1-2 business days. Standard shipping takes 7-14 days, while express shipping takes 3-5 days. However, delivery times may vary due to factors like high order volumes, carrier delays, weather conditions, or holidays. If your order is delayed beyond the estimated timeframe, please contact us for assistance.
  • What is your return policy?
    We accept returns within 7 days of delivery if the product is unused and in its original packaging. Please visit our Returns & Refunds page for more details.
  • How do I request a return or exchange?
    To initiate a return, please contact our support team at [your email/contact form] with your order number and reason for return. We’ll guide you through the process.
  • How can I track my order?
    Once your order is shipped, you'll receive a tracking number via email. You can track your order using the provided link.
  • What payment methods do you accept?
    We accept Visa, MasterCard, American Express, Apple Pay, PayPal and Google Pay. All transactions are encrypted for security.
  • How can I contact customer support?
    You can reach us via [email], [contact form], or through our social media channels for assistance.
  • What if I receive a damaged or incorrect item?
    We’re sorry for the inconvenience! Please contact us within 7 days of receiving your order, and we’ll arrange for a replacement or refund.
  • Can I change or cancel my order after placing it?
    Orders can be modified or canceled within 24 hours of purchase. After that, they are processed and shipped, so changes may not be possible.
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