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  • What is Romary?
    Romary is an online shop that offers a curated selection of beauty products, gadgets, room and house decorations, and trendy items. We aim to bring you the latest trends at affordable prices.
  • Do you ship internationally?
    No, Romary does not offer international shipping at this time. We currently ship only within Canada.
  • How long will it take to receive my order?
    Delivery times depend on your location and the product. Typically, orders are processed within 1-3 business days, and delivery can take 7-25 business days.
  • What payment methods are accepted at Romary?
    At Romary, we strive to make your shopping experience as seamless as possible by offering a wide range of payment options. You can conveniently pay for your purchases using all major credit cards, including Visa, Mastercard, Discover, AMEX, Diners Club, China UnionPay (CUP), JCB, and Maestro.
  • Do you offer returns or exchanges?
    Yes, we have a return and exchange policy. If you’re not satisfied with your purchase, you can return it within 7 days for a refund or exchange. Certain conditions apply.
  • How do I track my order?
    Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the courier's website.
  • Can I cancel or modify my order after placing it?
    You can cancel or modify your order within 10 hours of placing it. Please contact our customer service as soon as possible.
  • Do you offer discounts or promotions?
    Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals.
  • How can I contact customer service?
    You can contact our customer service team via email or through the chatbox on our website. We’re here to help with any questions or concerns.
  • What if I receive a damaged or defective item?
    If you receive a damaged or defective item, please contact us within 48 hours of delivery, and we will arrange for a replacement or refund.
  • How do I apply a promo code?
    During checkout, you will see an option to enter your promo code. Simply input the code, and the discount will be applied to your order.
  • What are the benefits of creating an account?
    Creating an account allows you to track your orders, save your favorite items, and receive exclusive offers and discounts.
  • What products do you offer?
    We offer a wide range of products, including makeup, makeup tools, press-on nails, eyelashes, jewelry, room and house decorations, and trendy gadgets for both girls and boys.
  • Are your beauty products cruelty-free?
    Yes, all of our beauty products are cruelty-free and ethically sourced.
  • How do I care for my press-on nails and eyelashes?
    For press-on nails and eyelashes, follow the care instructions provided with the product to ensure they last as long as possible.
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