SHIPPING INFO
Extended Delivery Fees
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Extended Delivery Handling fees apply in regions distant from major sort facilities, impacting the base shipping cost.
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Additional handling fees may apply for Extended Delivery.
Payment Processing
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Credit cards charged immediately upon order placement; billing address verified with financial institution.
Changing Your Order
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Efforts made to accommodate changes; no guarantees for changes after business hours before shipment.
Order Processing
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Orders processed within 1 business day; delivery times vary (1-10 business days for standard).
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Shipping occurs from the Batavia, New York Warehouse Monday - Friday; weekend orders processed the following business day.
Pre-Orders
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Handling fees for orders combining in-stock and pre-order items, in addition to shipping or extended delivery fees.
Tracking Your Order:
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Our shipping service may subcontract to affiliate carriers in rural areas; incomplete tracking details can be resolved through customer care.
Statutory Holidays and Delivery
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No deliveries on Statutory Holidays; Express shipments on these days delivered the following day.
Delivery to PO Boxes, APOs, and FPOs
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Oversized items cannot be shipped to PO Boxes, APOs, or FPOs; provide a physical delivery address for guaranteed delivery.
Shipping Restrictions
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Orders not processed for freight forwarders, distribution centers, warehouses, airports, or hotels.
International Orders
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Visit the Canadian website for orders within Canada.
Taxes
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Orders taxed according to provincial tax codes at the delivery address.
No Duties
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No duties, tariffs, or surprise shipping fees on orders.