Romary | Damaged or Defective Items

At Romary, we strive to ensure that every product you receive is in perfect condition. However, if you receive an item that is damaged or defective, we are here to help. Please follow the procedure below to address the issue.

Inspection and ReportingInitial Inspection

Upon receiving your order, please inspect the items immediately to ensure they are in good condition. If you notice any damage or defects, please report them to us as soon as possible.

To report a damaged or defective item, contact our customer service team at Romaryofficial@gmail.com within 3 days of receiving your order. Provide your order number, a description of the issue, and clear photos of the damaged or defective item, including packaging if applicable.

Resolution OptionsReplacement

If the item is deemed defective or damaged, we will offer a replacement at no additional cost. We will process the replacement order and notify you once it has been shipped.Refund: If a replacement is not feasible or you prefer, we will issue a full refund to the original method of payment. The refund will be processed within 7-15 business days of receiving the returned item.